Thank You. I'm happy to assist you with your Fitbit Versa since it's stuck in the start up screen. By the way, thank you for troubleshooting this issue before contacting our forums. Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, try the setup process as described in this help page and see if your watch works properly.
Keep me posted on the outcome! Running with music makes you happy! Share Your Story. However, since your Versa is still unable to connect with your phone and won't go past the start up screen, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution.
You will receive an email from them soon. Let me know if you have any questions! Hi BillyBaru0 , thank you for joining us in this thread and our Fitbit Community. Fitbit Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Fitbit Moderator.
In response to countrygirl In response to AlejandraFitbit. Haven't been able to use it yet. The display continues to show 'To start, download the Fitbit app'. I've re-installed the app on my phone, Restarted the Versa 3 times, to no avail.. Community Legend. In response to niyazashraf.
In response to Maired. I re-installed the app twice. It worked fine after that. Mine does as well. Did not want another career path. Right now, feeling like a waste of money. My Versa is showing the same message after performing a factory reset I did this in an attempt to update the firmware to try and resolve a Wi-Fi connection issue Now its showing the same message and it won't sync to my app regardless of several attempts to delete and re-add the app.
I'm at a total loss! Marathon Racer. In response to SallyFitz. In response to Debrette. Sorry, Google changed some words, retyped below. Learn more. Marathon Racer. In response to Marrrmaduke. Thank you, ik did remove fitbit from my account. But i found out i had to remove versa as well. It's working again. In response to Debora Recovery Runner. My compliments to chat support. Patient, assertive, simple and clear instuctions.
Followed your steps but mine is stuck connecting to tracker. I'm having the same issue and the device doesn't show up when the app look for it. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more. Fitbit Moderator. Besides the steps you've done, please try doing the following: Make sure you've removed your Versa Lite from your Fitbit account and from your phone's Bluetooth settings.
Force quit the Fitbit app. Turn off the Bluetooth. Shut off your phone and turn it on after minutes. Turn on the Bluetooth. Setup your Versa Lite again. If there is no connection, restart your Versa Lite. Hope that helps.
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